Shipping

Non-table orders will usually ship within 48 hours.

Standard Shipping
Shipping cost is determined by the zone of the zip code that the shipment is going to. The majority of our orders are shipped via DHL. Most in-stock items should arrive on your doorstep 5-8 business days after receipt of your order. Tables and glue can only be shipped Standard. International orders and non-continental US orders can only be shipped Standard.

Two Business Day Delivery
Two business day delivery ensures your shipment gets to you with two business days.

Next Business Day Delivery
Next business day delivery ensures your shipment will get to you by the next business day.

Saturday Delivery
We'll hold orders so they arrive on a Saturday. Only available for certain orders, as indicated on detail product pages.

Table Shipments
Table prices include curbside delivery shipping charges to most cities in the 48 contiguous United States. Freight companies' rates are higher than average to certain areas of the United States and additional charges may apply. If so you will be notified before your table is shipped.

All tables are shipped by motor freight Monday-Friday. Due to the size of the truck the freight company may be unable to access certain residential areas. Should you feel that your required destination is such please contact Killerspin Customer Service prior to placing your order. Killerspin will notify you once your table has been shipped via email and provide you with the (tracking) number. The freight company should contact you to schedule a delivery time with the freight company.

Should you need to make changes for any reason once the table has been shipped an additional charge will apply.

Curbside delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck. Killerspin will provide Liftgate Service (a smaller truck specially equipped with a hydraulic lift) to easily get your table to the ground. Should you be unable to assist the driver additional services can be provided by the freight company such as:
- Two-Man delivery - if you are physically unable to assist the driver the freight company can send a two man crew
- Inside Delivery - if you require assistance transporting your table

Please notify Killerspin should you require any of the above services, there will be NO help in assembling the table.

Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company.

Once the table is removed from the truck and while the driver is still present please make sure to inspect the table for any damage. Table damage must be noted on the Delivery Receipt at the time of delivery to ensure proper credit. If for any reason you suspect damage that is not visible please note "Subject to Inspection" on the delivery receipt. Should the driver not allow you to make this notation please refuse the shipment and contact Killerspin. For any concealed table damage found after the delivery you must notify Killerspin within five days of delivery to ensure proper credit. If you find your table has concealed damage do not assemble the table. If a table has freight damage and a pick-up by the freight company is required you are responsible for re-packing the table in its original packaging.

Should you fail to comply with the arranged pickup time and re-packaging, you will be responsible for any additional charges for new pick up and/or other such fees established by the Freight Company and Killerspin.